Crowne Plaza Houston Med Ctr-Galleria Area, An Ihg Hotel, Houston

My stay at the hotel was not as pleasant as I had hoped. The rooms were dirty, and I had an unpleasant encounter with bed bugs early in the morning. Despite being on the 13th floor, which was unusual, the room's location in the back didn't offer much peace. However, the service, especially from Jawanza, the Assistant Front Office Manager, was exceptional, going out of their way to assist us. The location was not ideal for us, and the noisy environment next to the lifts was a downside. The dining experience was acceptable, with a variety of choices but with room for improvement. Facilities were average, with some areas needing attention.

The hotel was clean and comfortable, offering a quiet stay. The service was friendly yet slightly rushed at times. The location was convenient for my event, despite a discrepancy in distance. The dining experience was extensive, although under construction. The facilities were average, and the value for money was reasonable overall.

The hotel was not quite as expected in terms of room appearance, but the sheets were great. The area around the hotel was convenient, but some maintenance would have made a big difference. The service was very friendly overall, except for one staff member. The location was perfect for entertainment but a little noisy near the lifts. The dining experience was outstanding and affordable.